Sound Monitor for Baby & Noise Check
Effective date: 2026-04-25 Last updated: 2026-04-26 Document version: v3.2026-04-26
These Terms of Use (“Terms”) govern your use of the HearRelay application (“the App”) provided by CONEX Corporation (株式会社CONEX), a company incorporated in Japan (“the Developer”, “we”, “us”, “CONEX”). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not install or use the App.
These Terms supplement, and do not replace, the Apple-licensed Application End User License Agreement (“Standard EULA”) that governs all apps distributed through the App Store. In case of conflict, the stricter provision applies. The Standard EULA is available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.
We grant you a personal, non-transferable, non-exclusive, revocable license to install and use the App on Apple devices that you own or control, solely for your lawful personal use, in accordance with these Terms and the Standard EULA.
HearRelay is a consumer utility for real-time audio monitoring. It is not a medical device, an emergency device, a security alarm, a childcare safety device, an eldercare safety device, a life-support device, or equipment designed for hazardous environments. You must not use HearRelay as the sole means of supervision, emergency detection, or any decision where failure to hear a sound could result in harm, injury, or loss of life.
Use HearRelay as a convenience, in combination with — and never as a replacement for — responsible direct supervision and any safety equipment certified for the purpose.
HearRelay depends on third-party factors outside our control, including the performance of your Wi-Fi, Bluetooth, headphones, device hardware, iOS, and Apple infrastructure. Interruptions, delays, or failures may occur. We make no guarantee of continuous or error-free operation.
Recording and monitoring laws vary by country, state, province, region, and place of use. Before using recording or live monitoring, you must confirm that you have all legally required notices, consents, and permissions. Some jurisdictions require consent from all parties; others require notice to a workplace, school, rental, medical, care, or public space.
You alone are responsible for:
When in doubt, do not record.
You must not use HearRelay for:
HearRelay is licensed for personal use. If you intend to use it in a workplace, for commercial purposes, or as part of a service you provide to others, additional legal obligations may apply, and you must ensure you comply with them before doing so.
You agree not to:
You retain ownership of any audio you record using the App. We claim no rights over your recordings.
Recordings are stored only on the device that created them and are automatically deleted after 24 hours unless you explicitly choose to preserve them. We are not responsible for the loss of a recording if you do not preserve or export it within that window, or if the device is lost, damaged, reset, or if the App is uninstalled.
The App does not provide cloud backup. You are responsible for exporting any recording you wish to keep.
The App is distributed through the App Store. HearRelay Full Access is a Non-Consumable, one-time purchase, not an auto-renewing subscription. A 14-day free trial is offered as an in-app feature gate; no purchase is required to begin the trial. Prices, taxes, refunds, and billing are processed by Apple under the App Store and Apple Media Services Terms. CONEX does not receive payment card numbers or billing details.
You can restore a previous purchase using the Restore Purchases option in the App. Family Sharing is enabled for the unlock; sharing is governed by Apple’s Family Sharing terms.
Refund requests for App Store purchases must be submitted through Apple’s standard refund process (e.g. https://reportaproblem.apple.com), and Apple processes refunds under the App Store and Apple Media Services Terms. Nothing in this section limits any mandatory consumer rights you may have against CONEX under applicable law.
The App relies on certain Apple-provided services (Apple ID, iCloud Key-Value Storage, Bluetooth audio routing, App Store distribution, In-App Purchase). Your use of those services is governed by Apple’s own terms. The Developer is not responsible for the availability or performance of Apple services.
The App, its source code, name, logo, icons, text content, and documentation are owned by the Developer and protected by copyright, trademark, and other laws. These Terms do not transfer any intellectual property rights to you except for the limited license described in Section 1.
The name “HearRelay” is a trademark claimed by the Developer.
THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY DEFECTS.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In that case, the warranties last only for the shortest period permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE DEVELOPER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE APP.
To the fullest extent permitted by applicable law, and only for claims arising from ordinary negligence, the Developer’s aggregate liability arising out of these Terms or your use of the App will not exceed the greater of:
(a) the amount you paid for the App during the twelve (12) months before the event giving rise to the claim; or
(b) fifty (50) US Dollars or the equivalent amount in local currency.
The cap in §10.2 does not apply to, and nothing in these Terms excludes or limits, liability for:
For users in jurisdictions where the limitation in §10.2 is unenforceable, our liability will be limited to the lowest amount permitted by applicable law.
To the extent permitted by applicable law, and only to the extent a third-party claim is caused by your unlawful use of the App, non-consensual recording or monitoring, or material breach of these Terms, you agree to indemnify and hold harmless the Developer from that third-party claim, liability, damage, or expense (including reasonable legal fees).
This obligation does not apply to the extent the claim is caused by CONEX’s own breach, negligence, misleading statement, or violation of applicable law, and does not limit any mandatory consumer rights you may have under applicable law. It also does not apply where the laws of your country of residence do not permit such an indemnity from a consumer.
These Terms remain in effect until terminated. You may terminate by uninstalling the App. We may terminate or suspend your right to use the App if you materially breach these Terms, with such termination effective immediately.
Provisions that by their nature should survive termination (intellectual property, disclaimers, limitations of liability, indemnity, governing law) will survive.
We may update these Terms from time to time. The effective date at the top of this page will reflect the latest revision.
Material changes that reduce your rights or increase your obligations will apply prospectively only. Where required by applicable law, we will obtain your consent or provide you with a reasonable opportunity to stop using the App before the change becomes effective. We will make reasonable efforts to notify you through the App or the website of material changes.
If a material change substantially reduces the paid functionality you purchased or materially affects your mandatory consumer rights, we will provide any notice, consent mechanism, refund option, continued-use option, or other remedy required by applicable law.
Except where mandatory consumer-protection law in your country of residence provides otherwise, these Terms are governed by the laws of Japan, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or your use of the App will be subject to the exclusive jurisdiction of the Tokyo District Court, Japan, as the court of first instance, unless applicable consumer law entitles you to a different venue.
Nothing in this section limits any mandatory rights you may have under the consumer-protection, privacy, data-protection, or civil-procedure laws of your country or region of residence. If you are a consumer, you may also be entitled to bring claims in the courts or before regulators of your place of residence where mandatory law so provides — including, where applicable, EU Rome I Regulation Article 6, Brazilian Consumer Defense Code, Taiwan’s consumer-protection regime, U.S. state consumer-protection laws, Japan’s Consumer Contract Act, and Hong Kong’s consumer-protection statutes.
You acknowledge that:
Translations are available in: 日本語 · Français · Español · Português (Brasil) · 简体中文
Where these Terms are provided in any language other than English, the English version controls to the extent permitted by applicable law. This precedence rule does not limit any rights granted to you by mandatory consumer-protection, privacy, or data-protection laws of your country or region.