HearRelay

Sound Monitor for Baby & Noise Check

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Terms of Use

Effective date: 2026-04-24 Last updated: 2026-04-24

These Terms of Use (“Terms”) govern your use of the HearRelay application (“the App”) provided by CONEX Corporation (株式会社CONEX), a company incorporated in Japan (the “Developer”, “we”, “us”). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not install or use the App.

These Terms supplement, and do not replace, the Apple-licensed Application End User License Agreement (“Standard EULA”) that governs all apps distributed through the App Store. In case of conflict, the stricter provision applies. The Standard EULA is available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.


1. License

We grant you a personal, non-transferable, non-exclusive, revocable license to install and use the App on Apple devices that you own or control, solely for your lawful personal use, in accordance with these Terms and the Standard EULA.


2. Nature of the App — IMPORTANT

2.1 Not a medical, safety, or life-critical device

HearRelay is a consumer utility for real-time audio monitoring. It is not a medical device, a safety monitoring device, a life-support device, a childcare safety device, an intruder alarm, or equipment designed for hazardous environments. You must not rely on HearRelay alone for any decision where failure to hear a sound could result in harm, injury, or loss of life.

Use HearRelay as a convenience, in combination with — and never as a replacement for — responsible direct supervision.

2.2 Best-effort operation

HearRelay depends on third-party factors outside our control, including the performance of your Wi-Fi, Bluetooth, headphones, device hardware, iOS, and Apple infrastructure. Interruptions, delays, or failures may occur. We make no guarantee of continuous or error-free operation.


3. Your responsibilities when recording or monitoring others

Laws regarding audio recording vary by country, state, and province. In many jurisdictions, recording a conversation or the sounds of a place without the knowledge or consent of the people involved is illegal, even in your own home if others are present. You are solely responsible for:

3.2 Privacy of others

Even where recording is lawful, please respect the privacy of others. Do not use HearRelay to:

3.3 Workplace and commercial use

HearRelay is licensed for personal use. If you intend to use it in a workplace, for commercial purposes, or as part of a service you provide to others, additional legal obligations may apply to you, and you must ensure you comply with them before doing so.


4. Acceptable use

You agree not to:


5. Recordings you create

5.1 Ownership

You retain ownership of any audio you record using the App. We claim no rights over your recordings.

5.2 Local storage and automatic deletion

Recordings are stored only on the device that created them and are automatically deleted after 24 hours unless you explicitly choose to preserve them. We are not responsible for the loss of a recording if you do not preserve or export it within that window, or if the device is lost, damaged, reset, or if the App is uninstalled.

5.3 Backups

The App does not provide cloud backup. You are responsible for exporting any recording you wish to keep.


6. Third-party services

The App relies on certain Apple-provided services (Apple ID, iCloud Key-Value Storage, Bluetooth audio routing, App Store distribution). Your use of those services is governed by Apple’s own terms. The Developer is not responsible for the availability or performance of Apple services.


7. Intellectual property

The App, its source code, name, logo, icons, text content, and documentation are owned by the Developer and protected by copyright, trademark, and other laws. These Terms do not transfer any intellectual property rights to you except for the limited license described in Section 1.

The name “HearRelay” is a trademark claimed by the Developer.


8. Disclaimer of warranties

THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY DEFECTS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In that case, the warranties last only for the shortest period permitted by law.


9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE DEVELOPER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE APP.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE DEVELOPER’S TOTAL AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR YOUR USE OF THE APP WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID FOR THE APP IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (b) FIVE (5) US DOLLARS.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, such as liability for fraud or for personal injury caused by our negligence.


10. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless the Developer from any claim, liability, damage, or expense (including reasonable legal fees) arising from your use of the App in violation of these Terms, applicable law, or the rights of a third party, including claims related to unlawful or non-consensual recording.


11. Termination

These Terms remain in effect until terminated. You may terminate by uninstalling the App. We may terminate or suspend your right to use the App if you materially breach these Terms, with such termination effective immediately.

Provisions that by their nature should survive termination (intellectual property, disclaimers, limitations of liability, indemnity, governing law) will survive.


12. Changes to these Terms

We may update these Terms from time to time. The effective date at the top of this page will reflect the latest revision. Continued use of the App after changes take effect constitutes acceptance. If changes materially reduce your rights, we will make reasonable efforts to notify you through the App.


13. Governing law and dispute resolution

Except where mandatory consumer-protection law in your country of residence provides otherwise, these Terms are governed by the laws of Japan, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or your use of the App will be subject to the exclusive jurisdiction of the Tokyo District Court, Japan, as the court of first instance, unless applicable consumer law entitles you to a different venue.

If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction with mandatory consumer protection laws, nothing in this section deprives you of rights that cannot be contractually waived.


14. Apple devices and the Standard EULA

You acknowledge that:

  1. These Terms are between you and the Developer only, and not with Apple.
  2. Apple has no obligation to furnish any maintenance and support services with respect to the App.
  3. The Developer, not Apple, is solely responsible for the App and for any product warranties, product liability, intellectual property rights, regulatory compliance, and consumer protection not expressly disclaimed here.
  4. Apple and its subsidiaries are third-party beneficiaries of these Terms and will have the right to enforce them against you as a third-party beneficiary.

15. Contact


日本語版: 利用規約